1. Privacy Policy

At Sri Rajeswari Jewellery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website srirajeswarijewellery.in or visit our showroom.

We comply with the Digital Personal Data Protection Act, 2023 (DPDPA), the Information Technology Act, 2000, and other applicable Indian laws regarding data protection and privacy.

2. Information We Collect

2.1 Information You Provide

• Contact Information: Name, phone number, email address when you contact us through our website forms or visit our showroom
• Communication Records: Details of your inquiries, preferences, and communications with our team
• Service Requests: Information related to jewellery consultations, repairs, or custom design requests

2.2 Automatically Collected Information

• Website Usage: Pages visited, time spent, browser type, device information
• IP Address: For security and analytics purposes
• Cookies: Small files stored on your device to improve website functionality

3. How We Use Information

3.1 Primary Uses

• Responding to your inquiries and providing customer service
• Scheduling appointments and consultations
• Processing orders and providing after-sales service
• Maintaining records of our business interactions
• Improving our website and services

3.2 Communication

• Sending responses to your inquiries
• Providing updates about your orders or services
• Sharing information about our jewellery collections (only with your consent)

4. Data Protection & Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Secure servers and encrypted data transmission
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection practices

4.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Customer service records are typically retained for 3 years.

5. Your Rights Under DPDPA 2023

As per the Digital Personal Data Protection Act, 2023, you have the following rights:

5.1 Right to Access

You can request information about what personal data we hold about you.

5.2 Right to Correction

You can request correction of inaccurate or incomplete personal data.

5.3 Right to Erasure

You can request deletion of your personal data in certain circumstances.

5.4 Right to Data Portability

You can request transfer of your data in a structured, commonly used format.

5.5 Right to Grievance Redressal

You can file complaints regarding data processing as per the DPDPA 2023 guidelines. For any privacy-related concerns, please contact us using the information provided in the Contact section below.

6. Terms of Service

These Terms of Service govern your use of our website and services. By accessing our website or visiting our showroom, you agree to these terms.

6.1 About Sri Rajeswari Jewellery

Established in 1994 by Ln. S. Subramanian, Sri Rajeswari Jewellery was the first to introduce readymade jewellery showroom in the Andaman & Nicobar Islands. We are proud to continue this legacy of making jewellery shopping easy and accessible.

7. Products & Services

7.1 Jewellery Collections

We offer eight main categories of jewellery:

1. Haram Design - Kerala Design Long & Short, Fusion necklaces, Turkey Patterns
2. Stone Necklace - Precious and semi-precious stone jewellery
3. Mullapoo Local Design - Traditional island-inspired designs
4. Chokher Set - Complete jewellery sets for special occasions
5. Rod Bangles - Including Hollow Pattern Bangles
6. Ear Rings - Drops, Jhumka, Round Tops, Studded Stone, Hoop varieties
7. Finger Ring - Casting Pattern, Band Model, Hollow Pattern, Wedding designs
8. Bangles - Chhan, Light Weight, Kerala Kada, Half Round styles

7.2 Services Offered

• Jewellery consultation and selection
• Custom design services
• Repair and maintenance
• Jewellery cleaning and polishing
• Certificate verification

8. Warranties & Authenticity

8.1 Product Authenticity

• All gold jewellery is BIS hallmarked as per Indian standards
• Precious stones come with appropriate certificates
• We provide certificates of authenticity for all purchases

8.2 Warranty Coverage

• Manufacturing Warranty: 6 months from date of purchase
• Coverage: Manufacturing defects, workmanship issues
• Exclusions: Normal wear and tear, damage due to misuse, modifications by third parties

9. Returns & Exchanges

9.1 Return Policy

• Time Limit: 7 days from date of purchase
• Condition: Items must be in original condition with tags and certificates
• Process: Contact our showroom to initiate return process

9.2 Exchange Policy

• Exchanges allowed within 15 days of purchase
• Exchange value based on current gold rates and making charges
• Size adjustments available for rings and bangles

10. Limitation of Liability

Sri Rajeswari Jewellery shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages exceeding the purchase price of the jewellery
• Issues arising from third-party services or products

11. Intellectual Property

All content on our website, including designs, images, logos, and text, is protected by intellectual property laws. You may not use our content without written permission.

12. Dispute Resolution

12.1 Governing Law

These terms are governed by the laws of India and the Andaman & Nicobar Islands.

12.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of courts in Port Blair, South Andaman.

12.3 Resolution Process

1. Direct discussion with our customer service team
2. Formal complaint to our management
3. Mediation if required
4. Legal proceedings as a last resort

13. Changes to This Policy

We may update this Privacy Policy and Terms of Service from time to time. Changes will be posted on our website with the updated effective date. Continued use of our services after changes indicates acceptance of the updated terms.

14. Contact Information

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Sri Rajeswari Jewellery • Crafting memories since 1994 • Andaman's first readymade jewellery showroom
This document serves as our complete Privacy Policy and Terms of Service